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Description: Depending on the situation and level of escalation, staff may be successful in redirecting the individual and diffusing the situation with Non-verbal and Para-verbal prompts. This course focuses on two of the lesser restrictive types of interventions: 1.) How staff can use non-verbal cues and signals to re-direct behavior. 2.) How staff can use their tone, rate and volume of voice to potentially diffuse an escalated situation.
Assessment: Course Quiz
10 Questions
Passing Score = 85% or Higher
Language: English
Professors: Kimberly Matson
Tests: 1
Lesson content
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